Money-back Guarantee

FAQ

Money-back Guarantee: How does it work, and where do I need to send the goods?

Please note: Returns are only possible for purchases made through our online shop — not for items bought in a pharmacy.


To return your product, please send it back with prepaid postage within the return period to the address below. Be sure to include a note with your name, address, and order number inside the package. This helps us clearly identify your return.


Return address:


EVERTZ Pharma

Receiving Department

[Your Order Number]

757 Kenrick Dr, Suite 124

Houston, TX 77060


Refund Timeline

Once we receive your return, the refund will be processed within 14 business days.


Why do I have to return an empty package to get a refund?

Our internal procedures require a physical return receipt at our warehouse to process any refund. Even if the package is empty, a return is necessary for documentation and inventory purposes.


When does the return period start?

The return period begins on the day you receive the goods.


Why is there no return shipping label included?

We are happy to cover the delivery costs to you. However, we kindly ask you to cover the return shipping costs. Offering free returns would require us to raise our product prices, which we want to avoid in order to keep our pricing fair.


When can I expect to receive my refund?

Once we receive your return, you will receive your refund within 14 business days.

When does the return period start?

The return period begins on the day you receive the goods.

Right to Withdraw

You have the right to cancel this contract within 30 days without providing any reason. The cancellation period is 30 days from the day you, or a third party designated by you (other than the carrier), take possession of the goods.


To exercise your right of withdrawal, please inform us of your decision to cancel this contract by sending a clear declaration via email to service@evertz-pharma.de. You may use the attached sample cancellation form, but it is not mandatory.


To meet the cancellation deadline, it is sufficient to send your withdrawal notice before the 30-day period expires.


Consequences of Withdrawing from the Agreement

If you withdraw from this contract, we are obligated to refund all payments received from you, excluding delivery costs, without delay and no later than 14 days from the day we receive your withdrawal notice.


We will use the same payment method you used for the initial transaction, unless otherwise agreed. You will not incur any fees for this reimbursement.


We reserve the right to withhold the refund until we have received the returned goods, or until you have provided proof that you have returned the goods, whichever is earlier.


You are required to return the goods to the following address:


Return Address:


EVERTZ Pharma

Receiving Department

[Your Order Number]

757 Kenrick Dr, Suite 124

Houston, TX 77060

USA


Please return the goods without undue delay and no later than 14 days from the day you notify us of your withdrawal. The deadline is considered met if you send back the goods before the 14-day period expires.


Return shipping costs are not covered by us.

You are only responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.


Sample Cancellation Form

To: service@evertz-pharma.de

I hereby cancel the contract I entered into for the purchase of the following goods:

Order number:

Received on:

Name:

Reason for cancellation: